Privacy Policy

Effective Date: 03/20/2026
Company Name: Active Link, Inc.
Website: ActiveLinkMortgage.com
Email: Info@ActiveLinkMortgage.com
Phone: (714) 644-9285
Mailing Address: 15991 Red Hill Ave, STE 200, Tustin, CA 92780

1. Introduction

Active Link, Inc. (“Active Link,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information obtained through our website, phone calls, email, text messages, loan inquiry forms, applications, and other business communications.

As a company operating in the residential mortgage industry, we may collect information from prospective borrowers, borrowers, co-borrowers, applicants, real estate professionals, service providers, website visitors, and others who interact with us.

2. Personal Information We Collect

We may collect personal information that you provide directly to us, that we collect automatically through your use of our website, or that we receive from third parties as part of the mortgage process.

The personal information we collect may include:

Name
Phone number
Email address
Mailing address
Property address
Date of birth
Employment information
Income information
Asset information
Loan inquiry details
Loan application information
Communication preferences
Records of communications with us, including phone, email, and SMS communications
Any other information you voluntarily provide to us

We may also collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of website activity
Referral source or website usage information

3. How We Use Personal Information

We use personal information for legitimate business purposes, including:

Responding to inquiries
Providing mortgage-related information and services
Processing loan inquiries and applications
Communicating about loan status, appointments, and document requests
Verifying identity
Providing customer support
Maintaining business and communication records
Improving our website, services, and customer experience
Meeting legal, regulatory, compliance, audit, and recordkeeping obligations
Protecting against fraud, unauthorized transactions, claims, and other liabilities

We may also use contact information to communicate with you by phone, email, and SMS regarding your inquiry, loan file, account activity, appointments, requested documents, and other customer care matters.

4. How We Share Personal Information

We may share personal information as needed for legitimate business purposes and as permitted by law. This may include sharing information with:

Mortgage-related service providers
Loan processing or fulfillment partners
Title, escrow, appraisal, credit reporting, underwriting, compliance, and closing service providers
Technology service providers and website hosting providers
CRM, communication, and document management platform providers
Professional advisors, auditors, and legal counsel
Government agencies, regulators, law enforcement, or other parties where required by law or legal process
We do not sell personal information collected for customer communications.

SMS consent is not shared with third parties or affiliates.

5. SMS and Communications Privacy

If you provide your mobile phone number or otherwise consent to receive text messages from Active Link, Inc., we may send you SMS messages related to customer care, account activity, appointment reminders, loan status updates, requests for documents, and other mortgage-related communications.

Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. You may reply HELP for assistance.

We may maintain records of your consent, your messaging history, and your opt-out preferences as part of our compliance and communication records.

SMS consent is not shared with third parties or affiliates.

6. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand user activity, and enhance the user experience. These technologies may collect technical and browsing information automatically.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Because no system or method of transmission over the internet is completely secure, we cannot guarantee absolute security. When appropriate, especially for mortgage-related documentation or sensitive financial information, we may direct you to use secure systems or approved document submission methods.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.

9. Your Choices

You may contact us to update your contact information or communication preferences.

You may opt out of SMS communications by replying STOP to any text message.

You may also contact us at the information below to ask questions about our privacy practices.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites or services. You should review their privacy policies separately.

11. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information directly from children under 18 without appropriate authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy to the extent permitted by law.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Active Link, Inc.
Email: Info@ActiveLinkMortgage.com
Phone: (714) 644-9285
Website: www.ActiveLinkMortgage.com