Communications Policy

Active Link, Inc. Communication Policy and SMS Terms of Service

Effective Date: 03/20/2026
Company Name: Active Link, Inc.
Website: ActiveLinkMortgage.com
Support Email: Info@ActiveLinkMortgage.com
Support Phone: (714) 644-9285 or (714) 533-5160
Mailing Address: 15991 Red Hill Ave, STE 200, Tustin, CA 92780

1. Purpose

This Communication Policy explains how Active Link, Inc. communicates with customers, prospective customers, borrowers, co-borrowers, applicants, real estate partners, vendors, employees, and other authorized parties by phone, email, and text message. It also includes the terms that apply to any person who opts in to receive SMS or MMS messages from us.

As a company operating in the residential mortgage industry, our communications may relate to mortgage loan inquiries, loan applications, loan processing, underwriting, funding, servicing-related support, appointment scheduling, document collection, transaction updates, and customer care.

Our communications are intended to be lawful, consent-based, relevant to the recipient’s relationship with us, and compliant with applicable federal and state laws, carrier requirements, and messaging standards.

2. Scope of Communications

Active Link, Inc. may use phone calls, voicemail, email, and SMS/MMS messaging for the following business purposes, as applicable to your relationship with us:

  • Mortgage loan inquiry follow-up
  • Appointment scheduling and reminders
  • Loan application updates
  • Loan processing and underwriting communications
  • Requests for documentation or missing items
  • Status notifications related to pre-approval, disclosures, processing, underwriting, closing, or funding
  • Customer support and account-related communications
  • Internal operational communications

We do not send messages without an appropriate lawful basis or required consent.

3. Consent to Communicate

By providing your contact information to Active Link, Inc., you agree that we may contact you using the communication methods you authorize, subject to your preferences and applicable law.

For SMS communications, we may obtain consent through verbal consent, website forms, inbound text messages, paper forms, digital intake processes, or other permissible methods. In some cases, by sending us an SMS message, you consent to receive SMS communications from Active Link, Inc. unless and until you opt out.

Consent to receive text messages is not a condition of purchasing any good or service, obtaining a mortgage loan, or receiving assistance from Active Link, Inc.

4. Approved Communication Channels

We may communicate through:

  • Direct phone calls
  • Voicemail messages
  • Email
  • SMS text messages
  • MMS messages
  • Automated or application-based messaging systems, where permitted by law

All communication channels must be used only for legitimate business purposes and in a manner consistent with this policy.

5. SMS Program Overview

When you opt in to receive SMS messages from Active Link, Inc., you agree to receive recurring text messages related to your relationship with us. These messages may include:

  • Mortgage inquiry follow-up
  • Appointment reminders
  • Loan application and file status updates
  • Requests for supporting documents
  • Customer support messages
  • Account-related notifications

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Message HELP for help.

6. Opt-In Requirements

Active Link, Inc. may obtain SMS consent through verbal consent, website forms, inbound text message initiation, or other reasonable methods permitted by law.

When consent is collected verbally, our representatives will clearly inform the individual that:

  • they are agreeing to receive text messages from Active Link, Inc.
  • message frequency may vary
  • message and data rates may apply
  • they can reply STOP to opt out at any time
  • they can message HELP for assistance

In addition, by sending us an SMS message, you consent to receive SMS communications from Active Link, Inc. unless and until you opt out.

7. Sample SMS Consent Language

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Active Link, Inc. This includes SMS messages related to customer care, appointment reminders, and account notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://activelinkmortgage.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

8. Opt-Out Policy

Recipients may opt out of SMS communications at any time by replying with any standard opt-out keyword, including:

  • STOP
  • STOPALL
  • UNSUBSCRIBE
  • CANCEL
  • END
  • QUIT

After we receive an opt-out request, we will stop sending further SMS messages to that number for the applicable communications program, except as needed to confirm the opt-out or as otherwise permitted by law.

We maintain internal suppression records to help prevent future unwanted messaging.

9. Help and Support

For assistance with communications from Active Link, Inc., you may reply HELP to any SMS message or contact us directly:

Active Link, Inc.
Email: Info@ActiveLinkMortgage.com
Phone: (714) 644-9285 or (714) 533-5160
Website: ActiveLinkMortgage.com

10. Message Frequency

Message frequency depends on the nature of your relationship and activity with Active Link, Inc. Some individuals may receive only occasional service-related messages, while others involved in an active mortgage transaction, document collection process, or support request may receive multiple messages in a given week.

11. Message Content Restrictions

Active Link, Inc. will not knowingly use its communications systems for unlawful, deceptive, misleading, harassing, or prohibited content. Our messaging systems may not be used for spam, phishing, or any content that violates applicable laws, carrier standards, or industry rules.

Because we operate in the residential mortgage industry, we also strive to ensure that communications are professional, relevant, and appropriately limited to mortgage-related business purposes and customer care.

12. Recordkeeping and Proof of Consent

Active Link, Inc. maintains records of consent where required, including, as applicable:

  • Date and time of consent
  • Source of consent
  • Whether consent was provided verbally, through a website, by text initiation, or through another permissible channel
  • Phone number provided
  • Internal notes or system records reflecting verbal consent, where applicable
  • Copies of relevant messages or communication logs, where available
  • Opt-out activity and suppression status

In addition, by sending us an SMS message, you consent to receive SMS communications from Active Link, Inc. unless and until you opt out.

13. Privacy

Active Link, Inc. respects your privacy and handles personal information in accordance with our Privacy Policy.

We do not sell phone numbers, SMS consent information, or personal information collected for messaging purposes to third parties.

For more information, please review our Privacy Policy here:
https://activelinkmortgage.com/privacy-policy/

14. Security

We use reasonable administrative, technical, and organizational safeguards to protect contact information and communication records. Because text messaging may not always be secure, customers should avoid sending highly sensitive personal information by SMS unless specifically requested through a secure and approved process.

For mortgage-related matters, we may direct customers to secure portals, encrypted email, or other approved systems when documents or non-public personal information must be transmitted.

15. Communications to Minors

Our services and communications are not directed to individuals under the age of 18 unless authorized by a parent, guardian, or otherwise permitted by law.

16. Changes to This Policy

Active Link, Inc. may update this Communication Policy and SMS Terms of Service from time to time. Updates will become effective when posted on our website or otherwise made available. Continued participation in our communications program after such updates constitutes acceptance of the revised terms to the extent permitted by law.

17. Contact Information

If you have questions about this policy or our communication practices, please contact:

Active Link, Inc.
Email: Info@ActiveLinkMortgage.com
Phone: (714) 644-9285 or (714) 533-5160
Website: ActiveLinkMortgage.com
Communications Policy: https://activelinkmortgage.com/communications-policy/
Privacy Policy: https://activelinkmortgage.com/privacy-policy/

SMS Terms of Service

1. SMS Program Name

The Active Link, Inc. SMS Program provides conversational, informational, account-related, and mortgage transaction-related text messages to users who opt in or otherwise provide consent through an approved method.

2. Consent to Receive SMS Messages

By opting in to receive SMS messages from Active Link, Inc., you expressly consent to receive text messages at the mobile number you provided.

Consent may be provided verbally, through a web form, by initiating a text conversation with us, or through another permissible method. In addition, by sending us an SMS message, you consent to receive SMS communications from Active Link, Inc. unless and until you opt out.

Consent to receive SMS messages is not a condition of obtaining a mortgage loan, purchasing services, or receiving customer support.

3. Types of Messages

You may receive messages including but not limited to:

  • Mortgage inquiry follow-up
  • Appointment reminders
  • Loan application updates
  • Processing and underwriting status messages
  • Requests for documents or conditions
  • Customer care communications
  • Account notifications

4. Message Frequency

Message frequency varies based on your interaction with Active Link, Inc., your loan activity, your requests, and your communication preferences.

5. Charges

Message and data rates may apply according to your mobile carrier plan. Active Link, Inc. is not responsible for any charges imposed by your wireless carrier.

6. Opt-Out

You can opt out of SMS communications at any time by replying STOP to any message. After you send STOP, you may receive one final message confirming your opt-out. After that, you will no longer receive SMS messages from that program unless you opt in again or otherwise reinitiate communication and provide consent.

7. Help

For help, message HELP or contact us at:

Active Link, Inc.
Email: Info@ActiveLinkMortgage.com
Phone: (714) 644-9285 or (714) 533-5160
Website: ActiveLinkMortgage.com

8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

9. Eligibility

By enrolling in the Active Link, Inc. SMS Program, you represent that you are the authorized user of the mobile number provided and that you are authorized to receive text messages at that number.

10. Privacy

Your use of the SMS Program is also subject to our Privacy Policy:
https://activelinkmortgage.com/privacy-policy/

11. Communications Policy

Your use of the SMS Program is also subject to our Communications Policy:
https://activelinkmortgage.com/communications-policy/

12. Changes to SMS Terms

Active Link, Inc. may revise these SMS Terms of Service at any time. Any updated version will be posted on our website with a revised effective date.

13. Contact

For questions regarding these SMS Terms of Service, contact:

Active Link, Inc.
Email: Info@ActiveLinkMortgage.com
Phone: (714) 644-9285 or (714) 533-5160
Website: ActiveLinkMortgage.com

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